FAQs

How long will my order take?

We aim to dispatch orders within 3 working days. We use Royal Mail Tracked 48 as standard. For international orders the delivery time at checkout is an estimate. I will try to get items out as quickly as possible, but after that it is down to the postal service, and delivery times can be longer. The customer is liable for any customs charges.

Is your jewellery silver?

All my jewellery is made with recycled sterling silver unless otherwise stated.

Returns policy

You can return items within 28 days. Please use the contact us page to arrange a return. You will need to pay for the return postage. There are no returns on earrings for hygiene reasons. There are no returns items which have been personalised.

Which Length necklace should I choose?

Most necklaces come with a choice of 16 or 18 inch chain, and some have the option of an adjustable nylon coated steel choker. In the picture you can see the length and look of the three options. Please note that the pendant will not be removable from the wire choker.

Care

Silver Jewellery can tarnish over time. To prevent this avoid contact with chemicals, including scents and lotions, and ideally remove jewellery when you wash your hands. When you are not wearing it, store in a cool dry place, preferably in an air tight container.

Bespoke Jewellery

I’d love to make something individual for you. Please use the contact page to arrange a one-of-a-kind piece. I work exclusively in silver. I’ll give you a personalised estimate of cost on a case by case basis.